Terms & Conditions

General Conditions

This is the website of Charles Head, a Private Limited Company registered in England and Wales under registration number 12008127. Our registered address is 9 Highfield Drive, Kingsbridge, Devon, TQ7 1JW.

Charles Head is the trading name of C H 2019 Ltd. and any other trading names owned by Charles Head.

Charles Head is registered for VAT purposes with VAT registration number 332883980.

A list of members is available upon request.

This website is operated by Charles Head but hosted on our behalf by a third party.

Terms and Conditions

This website is provided by Charles Head of 113 Fore Street, Kingsbridge, Devon, TQ7 1BG. Charles Head is a trading name of C H 2019 Ltd. By using this website you consent to the terms and conditions below.

  1. Disclaimer

Charles Head provides this website on an “as is” basis. Whilst reasonable care is taken to ensure that the information contained on this website is accurate and up-to-date, we cannot guarantee its accuracy and we reserve the right to change the information presented (including these terms and conditions) at any time and without providing notice. You must check these terms and conditions for changes each time you intend to use this website.

The content of this website is for general information purposes only and should not be considered, or treated, as a substitute for professional advice. Neither we nor any other contributor to this website make any representation or warranties of any kind with regards to the content of this website or accept liability for error or omission. Opinions expressed on this website are not statements of fact. Furthermore, neither we nor contributors to the website make any representation, conditions, undertakings or terms either expressly stated or implied as to the accuracy, condition, suitability, performance, interruptions of service and delays, completeness or freedom from viruses of the content contained within this website.

Each property description is provided for information purposes only. The information and descriptions contained herein are not intended to be complete descriptions of all the features of each property. Any reliance on information contained within this website will be at your own risk.

Nothing on this website shall be deemed to constitute financial advice. In the event that you do require financial advice you should contact a financial adviser.

  1. Indemnity

You acknowledge that you are solely responsible for the use to which you put this website and any third party content made available on the site and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms (expressly stated or implied) and liability are hereby excluded to the fullest extent permitted by law.

  1. Intellectual Property and Copyright

All intellectual property rights, including trademarks, domain names, name and logos are the property of Charles Head or other third parties.

The copyright in this website and its content belong to Charles Head including all text, graphics, photos, code, files and links. Users of the website acquire no proprietary interest in any of its contents and are prohibited to use, reproduce, transmit or make a permanent copy of them in any way that infringes the intellectual property rights in them for any reason.

You may not reproduce this website or any of its contents into any other website. You may, for personal non-commercial purposes, print or cache temporary copies of the website.

You may not create a hyperlink to any part of the Charles Head website without prior written consent. Please contact kingsbridge@charleshead.co.uk for advice.

  1. Interruptions and Omissions to the Service of this Website

Whilst we take due care to ensure that the standard of this website remains high and consistent, because the Internet is not always a stable medium, errors, omissions, delays and interruptions to the service may occur at any time. We therefore do not accept any obligation or responsibility to operate this website (or any particular part of it).

  1. Invalidity

If any part of our terms and conditions are unenforceable (including any provision in which we exclude our liability to you) this does not affect the enforceability of any other part of these conditions.

  1. Links

Parts of this website links to external web portals which are not within the control of Charles Head and we therefore are not responsible for any content of third party websites or for any losses which may arise out of use of a third party website. These hypertext links are provided for your convenience and inclusion of these links does not imply endorsement or approval by Charles Head of the linked site, its content or ultimately its operator.

  1. User Information

By using our website you agree that we may collect, store and use information in our provision of services to you. Please see our Privacy Policy for details about the manner in which your personal information will be used.

  1. Changes

Charles Head reserves the right to make changes to the content of our website, including our services, and these terms and conditions at any time and without notice. Any changes to these terms and conditions will be shown on our website and by using our website you will signify that you agree to be bound by the revised terms and conditions.

  1. Governing Law

These terms and conditions shall be governed by and construed exclusively in accordance with English law and subject to the exclusive jurisdiction of the English courts.

  1. Account Registration

When you register with us you are stating that you are 18 years of age or over.

By registering with our team you are confirming that any information you provide to us about yourself upon registration or at any subsequent time will be true, accurate and a complete record and that you will ensure that this information is kept up-to-date at all times. Details of the information that we collect from you and how this is used is contained within our Privacy Policy.


Complaints Handling Procedure

At Charles Head, we endeavour to provide the highest levels of professional service to all our clients and customers. We have implemented a two stage approach to help us resolve any grievances received and work towards continually improving and providing our professional service.

Nicola Povey (Company Director) has been appointed in Charles Head’s Kingsbridge office as Complaints Handling Officer to deal with complaints. Details are set out below:

Nicola Povey: nicola.povey@charleshead.co.uk

113 Fore Street, Kingsbridge, Devon, TQ7 1BG.

Stage One:

Where a complaint is made verbally you may be asked to summarise this grievance in writing, and clarify what you would like to be done to resolve the complaint, to make sure that we have a full understanding of the reasons for your complaint.

Once we have received your complaint in writing, we will review your file and speak to the member of staff who dealt with you and contact you in writing within 7 days to inform you of our understanding of the circumstances leading to your complaint. You will then be invited to make any comments that you may have in relation to this or points to clarify our understanding. Within 21 days of receipt of your written complaint, the Complaints Handling Officer will formally write to you with the outcome of the investigation and let you know what action has been taken.

Stage Two:

If the complaint has not been able to be resolved to your satisfaction in-house we will refer your complaint to the Property Ombudsman for an independent review. This service is free of charge to consumers and is in place to consider estate agency related complaints. A complaint to The Property Ombudsman must be made within 12 months of receiving our final in-house decision and must include any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure before being submitted for an independent review.

The contact details for the Property Ombudsman Service are:

Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
T: 01722 333306
E: admin@tpos.co.uk
W: www.tpos.co.uk