Unlocking authentic relationships and optimising investments
At Charles Head, we take pride in our commitment to making the perfect match between tenants and homes, ensuring that landlords find tenants who will cherish their properties as if they were their own. We go above and beyond the typical 9-5 job, offering tailored solutions for each unique case, because we understand that every situation is different. Our focus is on building lasting relationships, where clients become friends, not just customers. Choose Charles Head for a personalised, dedicated, and caring approach.
Jo Smith
Lettings Manager
LANDLORDS
Why choose us?
At Charles Head, we provide a range of bespoke service packages designed to support landlords at every stage. We understand that every landlord has unique needs, which is why we offer five tailored packages—from Tenant Find Service to our comprehensive Platinum Package.
You have complete flexibility to choose how involved you want to be with your tenants. Whether you prefer us to handle only the essentials, such as marketing and initial administration, or you want to fully delegate the management of your property, we ensure the service level fits perfectly with your budget, schedule and lifestyle.
With over 30 years of combined experience, our team takes pride in delivering proactive, dedicated, and a personalised service. We treat your property as if it were our own, ensuring it is well cared for every step of the way.
Our commitment to excellence has been recognised nationally—we are proud to have won Gold in the British Property Awards for Lettings in the South West for five consecutive years (2021-2026). Combined with our consistent 5-star Google reviews, these accolades reflect the high standard of service we provide to both landlords and tenants.
Please take a moment to review our full list of services on the right. We would be delighted to arrange a meeting to discuss your individual needs—whether you are a new landlord, an existing landlord looking to relist or transition your property to a new service, or an investor seeking to grow your property portfolio.
At Charles Head, we are more than just a letting agent—we are your partner in protecting your investment, maximising your returns, and helping you build your property future.
A monthly fee of 17% + VAT of the rent received. (20.4% Inc VAT)
Included:
- Comprehensive Tenant Find Service, including marketing the property on major online platforms (such as Rightmove, our website, and social media), conducting property viewings, preparing the tenancy agreement, completing tenant AML checks and due diligence, and arranging key handover at the start of the tenancy.
- Annual Tenancy Compliance Management
- Comprehensive Tenant Referencing
- Rent Guarantee and Legal Insurance
- Deposit Registration with an Approved Scheme
- Property Compliance Health Check
- EPC Monitoring and Renewal Tracking
- Arrangement of Gas Safety Certification and EICR Inspections
- Ongoing Legislation and Regulatory Updates
- Monthly Rent Collection and Processing
- Arrears Monitoring and Tenant Follow-Up
- Monthly Financial Statements
- Routine Property Inspections
- Maintenance Coordination and Issue Management
- Annual Rent Review and Section 13 Notice Preparation
A monthly fee of 15% + VAT of the rent received. (18% Inc VAT)
Included:
- Comprehensive Tenant Find Service, including marketing the property on major online platforms (such as Rightmove, our website, and social media), conducting property viewings, preparing the tenancy agreement, completing tenant AML checks and due diligence, and arranging key handover at the start of the tenancy.
- Annual Tenancy Compliance Management
- Comprehensive Tenant Referencing
- Deposit Registration with an Approved Scheme
- Property Compliance Health Check
- EPC Monitoring and Renewal Tracking
- Arrangement of Gas Safety Certification and EICR Inspections
- Ongoing Legislation and Regulatory Updates
- Monthly Rent Collection and Processing
- Arrears Monitoring and Tenant Follow-Up
- Monthly Financial Statements
- Routine Property Inspections
- Maintenance Coordination and Issue Management
- Annual Rent Review and Section 13 Notice Preparation
Optional
- Rent Guarantee and Legal Insurance
A monthly fee of 10% + VAT of the rent received. (12% Inc VAT)
- Comprehensive Tenant Find Service, including marketing the property on major online platforms (such as Rightmove, our website, and social media), conducting property viewings, preparing the tenancy agreement, completing tenant AML checks and due diligence, and arranging key handover at the start of the tenancy.
- Comprehensive Tenant Referencing - For 2 Tenants
- Property Compliance Health Check
- EPC Monitoring and Renewal Tracking
- Ongoing Legislation and Regulatory Updates
- Monthly Rent Collection and Processing
- Arrears Monitoring and Tenant Follow-Up
- Monthly Financial Statements
Optional for an additional fee.
- Annual Tenancy Compliance Management
- Deposit Registration with an Approved Scheme
- Rent Guarantee and Legal Insurance
- Annual Rent Review and Section 13 Notice Preparation - 50% reduction of cost with this package.
Pay 50% of the first month’s rent upfront, then from month six, an ongoing management fee of 8% + VAT of the monthly rent. (9.6% Inc VAT)
Upfront Set up fee of £275 + VAT (£330 Inc VAT)
Annual Compliance fee of £395 + VAT (£474 Inc VAT)
Included:
- Comprehensive Tenant Find Service, including marketing the property on major online platforms (such as Rightmove, our website, and social media), conducting property viewings, preparing the tenancy agreement, completing tenant AML checks and due diligence, and arranging key handover at the start of the tenancy.
- Annual Tenancy Compliance Management
- Comprehensive Tenant Referencing - 1 Tenant
- Property Compliance Health Check
- EPC Monitoring and Renewal Tracking
- Alert you of Gas Safety Certification and EICR Inspections
- Ongoing Legislation and Regulatory Updates
Optional
- Annual Rent Review and Section 13 Notice Preparation - 50% of the cost with this package.
Pay 50% of the first month’s rent upfront, then from month six, an ongoing management fee of 8% + VAT of the monthly rent. (9.6% Inc VAT)
Upfront Set up fee of £275 + VAT (£330 Inc VAT)
Included:
- Marketing the property across major online platforms, including Rightmove, our website, and social media channels
- Conducting property viewings with prospective tenants
- Preparation and provision of the tenancy agreement
- Key handover to the tenant at the commencement of the tenancy
- Completion of tenant AML checks and due diligence procedures
Alarm Tests – £60 Ex VAT / £72 Inc VAT
Tenancy Referencing – £90 Ex VAT / £108 Inc VAT
Deposit Registration with TDS – £35 Ex VAT / £42 Inc VAT
Guarantor Referencing – £90 Ex VAT / £108 Inc VAT
Void Property Inspections – £50 Ex VAT / £60 Inc VAT
Deposit Dispute Handling – £150 Ex VAT / £180 Inc VAT
Inventory & Check-Out Reports:
1 Bedroom – £150 Ex VAT / £180 Inc VAT
2 Bedroom – £150 Ex VAT / £180 Inc VAT
3 Bedroom – £150 Ex VAT / £180 Inc VAT
4 Bedroom + – £225 Ex VAT / £270 Inc VAT
Fully Furnished Inventory or Check-Out – +£50 Ex VAT / £60 Inc VAT
Property Inspections – £60 Ex VAT / £72 Inc VAT
AML Checks for Landlords – £30 Ex VAT / £36 Inc VAT
EPC Health Check – £250 Ex VAT / £300 Inc VAT
EPC Only – £90 Ex VAT / £108 Inc VAT
Annual Rent Review – Section 13 – £125 Ex VAT / £150 Inc VAT
Annual Rent Review – Section 13 with Rent Tribunal – £275 Ex VAT / £330 Inc VAT
Annual Tenancy Compliance – £395 Ex VAT / £474 Inc VAT
Permitted Payments
Under the Tenants Fees Act 2019, for properties in England, in addition to rent, lettings agents can only charge tenants the following permitted payments:
Rent Payment of rent subject to successful referencing.
Holding Deposit Amount to be agreed for each property, but will not exceed one week’s rent.
Tenant Deposit Five week’s rent for annual rent (The Deposit will be held in accordance with the Tenancy Deposit Protection Scheme)
Variation of Contract at Tenant’s Request Should you wish to make any alterations to the terms and conditions already agreed, including changing the tenancy commencement date which will mean amending documentation to be provided, an administration charge of £50 including VAT will apply per variation, or the amount for our reasonable costs if they are higher, will be applied varying on the request.
Reasonable Costs e.g for replacement of lost keys or other security devices.
Lockout Attendance Fee Attendance by management to provide access to property after tenant locked out during working hours. Charge reflects reasonable costs for replacing keys and access. If a locksmith is required, the tenant is liable for the locksmiths invoice, plus the following admin fee;
During work hours-£35.00 INC VAT
After work hours-£50.00 INC VAT
Early Termination If a tenant requests to leave before the end of their tenancy, an early termination fee will be charged. This will cover the rent that would have been received before the tenancy reaches it end and reasonable re-marketing costs.
Council Tax, Utility and Communications Services Tenants are still responsible for paying bills in accordance with the tenancy agreement.
Any other permitted payments under the Tenant Fees Act 2019.
Charles Head Estate Agents are a members of Client Money Protection (CMP) scheme - Money shield, Property Redress Scheme -The Property Ombudsman and Tenancy Deposit Scheme -TDS.
Keeping landlords & tenants connected with their properties
PropertyFile is an online platform designed to keep you informed & updated on your properties whether you’re selling, letting or renting.
Let properties
Marketing Your Property
Marketing Packages
- Profressional photography
- Video content
- Social media platforms
- High street presence in Kingsbridge and Salcombe
- Virtual tours
- Drone footage
Charles Head are licensed members of the trade and regulatory bodies, Money Shield (CMP), The Property Ombudsman, Training for Professionals and hold deposits under the Tenancy Deposit Scheme, ensuring peace of mind and protection for both landlords and tenants when negotiating complex issues. Charles Head proactively provide updates to Landlords of legislative changes and compliance issues affecting landlords to ensure constant adherence.
All our properties are listed on leading property portals including Rightmove, our website and promoted on our social medial platforms
